MTN has been confirmed as having the best mobile network in South Africa by independent network testing from MyBroadband and P3 Communications.
MTN has dethroned Vodacom, which until last year was the top dog in terms of network quality and coverage.
This raises the question: How was MTN able to pass its main rival, which had a strong lead over other operators?
The answer is simple – money. And lots of it.
Over the past three years, MTN has invested over R30 billion in its network, and its network rollout in 2017 was the largest in South Africa’s history.
It is, however, easy to waste money without significant improvements. MTN prevented this by implementing strict network and customer experience key performance indicators (KPIs).
These KPIs informed the capacity required on the network to achieve great service levels for its customers.
MTN said it uses several tools when planning and optimising its network, which include crowd-sourced experience data from MyBroadband’s speed test platform.
MTN’s dual data strategy to improve its network, which focused on 3G and 4G, involved:
“Targeted capital investments in our network infrastructure enabled us to deploy the latest technology at cost-effective rates,” said MTN SA executive Jacqui O’Sullivan.
“At the same time, we continue to lower the means to communicate for many of our subscribers, and we will continue to do so.”
MTN is not slowing down, and in 2018 it will invest over R9 billion to further improve its network.
The table below shows the approximate network investment of MTN and Vodacom over the last three years, based in the companies’ reported CAPEX.
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